Privacy Policy
1.Overview
This Privacy Policy applies to your Personal Information when you visit tradenode.io or use any Tradenode services, products, or applications (collectively, the "Services"). It explains how Tradenode ("Tradenode," "we," "us," or "our") collects, retains, processes, shares, and transfers your Personal Information.
This Policy is designed to help you understand our privacy practices and the choices available to you when you use the Services.
If you have questions about our privacy practices not addressed in this Policy, please contact us at: [email protected]
This Privacy Policy is incorporated by reference into the Tradenode Terms of Service. By using the Services, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this Policy, you should immediately stop using the Services.
Personal Information collected by us prior to your acceptance of this Policy is also subject to this Policy upon your acceptance.
2.Definitions
"Account" means your registered user account on the Tradenode platform.
"Connected Exchange" means any centralized exchange, decentralized exchange, or DeFi protocol linked to your Tradenode Account via API Key or wallet connection.
"Personal Information" means any information that can be associated with an identified or identifiable individual, including name, postal address, telephone number, email address, financial account information, date of birth, and government-issued credentials. It does not include information that does not identify a specific User.
"Services" means the Tradenode platform, website at tradenode.io, mobile applications, APIs, and all features and content provided through them.
"Site" means tradenode.io and any associated mobile applications, official social media profiles, and online properties through which the Services are offered.
"User" means any individual who has registered an Account with Tradenode.
3.What Personal Information Do We Collect?
We may collect the following categories of information when you visit the Site or use the Services:
Registration Information. When you create an Account, we collect your name, email address, and password. We may also request your telephone number and country of residence.
Identity Verification Information. To comply with applicable KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, we may require you to provide additional Personal Information including your date and place of birth, government-issued identification documents, taxpayer identification number, proof of address, and source of funds documentation. This information may be processed in collaboration with third-party identity verification service providers.
Trading and Platform Activity Information. When you use the Services, we collect information about your trading preferences, strategy configurations, connected exchange accounts (account IDs only, not credentials), portfolio data, transaction history executed through the Platform, and feature usage patterns. This information is collected to deliver and improve the Services.
Technical and Device Information. We automatically collect technical data when you access the Site, including your Internet Protocol (IP) address, browser type, operating system, device identifiers, pages visited before and after the Site, session duration, and cookie identifiers. This information is used to maintain security, prevent fraud, and improve the user experience.
Payment Information. When you purchase a subscription, payment information (including payment card details or payment processor tokens) is collected and processed by our third-party payment processors. Tradenode does not store complete payment card numbers; only tokenized representations are retained.
Communications and Support Information. When you contact our support team, respond to surveys, or communicate with us through any channel, we collect the content of your communications, your contact information, and details of any issues or requests.
Information from Third-Party Sources. We may obtain information from external sources such as identity verification providers, sanctions screening databases, credit bureaus, and public records, where permitted by applicable law. This may include information relevant to verifying your identity and assessing compliance risk.
4.How Do We Process Personal Information?
We process your Personal Information for the following purposes:
To Operate the Platform and Deliver the Services, including:
Creating and managing your Account and verifying your identity;
Authenticating your access and maintaining session security;
Connecting to your configured exchanges and executing trading strategies on your behalf;
Communicating with you regarding your Account, transactions, and service updates;
Personalizing your experience based on your preferences and usage patterns.
To Maintain Platform Integrity and Security, including:
Monitoring for unauthorized access, fraud, and malicious activity;
Enforcing our Terms of Service and applicable policies;
Investigating suspicious activity and responding to security incidents;
Verifying that Users meet eligibility requirements on an ongoing basis.
To Comply with Legal and Regulatory Obligations, including:
Fulfilling KYC and AML verification requirements;
Responding to valid legal process, court orders, and requests from government authorities;
Maintaining records as required by applicable financial regulations;
Screening against applicable sanctions lists.
To Improve and Develop the Services, including:
Analyzing usage patterns to identify and fix bugs and performance issues;
Developing new features, products, and trading capabilities;
Conducting internal research and data analytics;
Ensuring quality and consistency in AI system performance.
To Communicate and Market to You, including:
Sending service-related notices and important account communications;
Providing newsletters, product updates, and promotional content where you have opted in to receive them;
Personalizing marketing content based on your preferences and usage history.
To Support our Affiliate Program, including processing referral relationships, calculating commissions, and managing payouts to eligible affiliates.
5.Cookies and Tracking Technologies
When you visit the Site or use the Services, we use cookies, pixel tags, local storage objects, and similar tracking technologies (collectively, "Cookies") for the following purposes:
To recognize you as a returning User and maintain your session;
To remember your preferences and personalize your experience;
To analyze traffic patterns and measure the effectiveness of features and promotions;
To detect and prevent fraud, unauthorized access, and abuse;
To support the delivery of relevant advertisements where applicable.
Your Choices. You may adjust your browser or device settings to block or delete Cookies. However, disabling certain Cookies may impair the functionality of the Services. Essential security and authentication Cookies cannot be disabled without preventing your use of the Platform.
Do Not Track. We currently do not respond to or honor "Do Not Track" signals transmitted by web browsers, as no standardized implementation of this signal has been formally adopted.
6.How Do We Share Personal Information?
We may share your Personal Information in the following circumstances:
With Members of Our Corporate Group. We may share Personal Information with Tradenode's parent, subsidiaries, and affiliated entities for purposes consistent with this Policy, including to provide the Services, manage risk, and maintain platform security.
With Third-Party Service Providers. We engage vetted service providers who process Personal Information on our behalf and under our instructions, including: identity verification providers; payment processors; cloud infrastructure providers; customer support platforms; analytics providers; and email communication services. These providers are contractually bound to protect your Personal Information and use it only for the purposes for which it was disclosed.
With Connected Exchanges and Protocols. To enable the Services, we may share limited account configuration data with the exchanges and protocols you connect to the Platform. We will never share your Account password, but may transmit API tokens and trading parameters necessary to execute your configured strategies.
For Legal and Compliance Purposes. We may disclose Personal Information to law enforcement agencies, regulators, courts, or other public authorities when required to do so by law, legal process, or enforceable governmental request, or when we reasonably believe that disclosure is necessary to protect the rights, property, or safety of Tradenode, our Users, or the public.
In Connection with Business Transactions. In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your Personal Information may be transferred to the acquiring entity, subject to the receiving entity's agreement to honor the commitments in this Privacy Policy.
With Your Consent. We may share Personal Information with third parties where you have provided express consent for a specific disclosure.
We do not sell your Personal Information to third parties for their own marketing purposes.
7.Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes described in this Policy, including to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Specifically:
Account information is retained for the duration of your Account and for a minimum of five years following account closure, as required by applicable AML and financial record-keeping regulations;
Identity verification records are retained for as long as required by applicable law, typically five to seven years;
Trading activity logs are retained for a minimum of five years;
Marketing and communications data is retained until you opt out or request deletion, subject to legal retention requirements.
After applicable retention periods expire, we will securely delete or anonymize Personal Information.
8.How We Protect Your Personal Information
We implement a comprehensive set of technical, organizational, and physical security measures to protect your Personal Information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:
AES-256 encryption for Personal Information stored at rest;
TLS encryption for all data transmitted between your device and our servers;
Strict access controls and role-based permissions for Tradenode personnel;
Multi-factor authentication requirements for internal system access;
Regular security audits, penetration testing, and vulnerability assessments;
Secure API key handling with read-only permission enforcement;
Continuous monitoring for unauthorized access and anomalous activity.
However, no security system is impenetrable, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the security of your Account credentials, using a strong and unique password, enabling two-factor authentication, and promptly notifying us of any suspected unauthorized access.
9.Children
The Site and Services are directed exclusively at individuals who are at least 18 years of age. We do not knowingly collect Personal Information from minors under the age of 18. If we discover that we have inadvertently collected Personal Information from a minor, we will promptly delete it and, where required, disable the associated Account. If you believe we have collected information from a minor, please contact us at [email protected].
10.Third-Party Websites and Services
The Platform may contain links to third-party websites, including Connected Exchange platforms, DeFi protocol interfaces, and other external services. These third-party sites operate under their own privacy policies and are not governed by this Privacy Policy. Tradenode is not responsible for the privacy practices, security, or content of any third-party website or service. We encourage you to carefully review the privacy policies of any third-party services you access in connection with your use of the Platform.
11.International Data Transfers
Tradenode operates globally and your Personal Information may be transferred to, stored, and processed in countries other than the country in which you reside, including Singapore and other countries where our service providers operate. These countries may have data protection rules that differ from those in your country. By using the Services, you consent to the international transfer of your Personal Information, subject to the protections described in this Policy. Where required by law, we implement appropriate safeguards for cross-border data transfers, including standard contractual clauses.
12.Your Privacy Rights
Depending on your jurisdiction, you may have the following rights with respect to your Personal Information:
Access: The right to request a copy of the Personal Information we hold about you;
Correction: The right to request correction of inaccurate or incomplete information;
Deletion: The right to request deletion of your Personal Information, subject to our legal retention obligations;
Portability: The right to receive your Personal Information in a structured, machine-readable format;
Restriction: The right to request that we restrict processing of your Personal Information in certain circumstances;
Objection: The right to object to processing based on legitimate interests or for direct marketing purposes;
Withdrawal of Consent: Where processing is based on your consent, the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at [email protected] with your request and sufficient information to verify your identity. We will respond to all verified requests within 30 days, or within such timeframe as required by applicable law.
13.Policy Updates
We may revise or update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or the Services. We will post the updated Policy on the Site with a revised effective date. For material changes, we will provide advance notice via email or a prominent in-Platform notice at least 14 days before the change takes effect. Continued use of the Services after the effective date of any update constitutes your acceptance of the revised Policy.
14.Contact Us
For questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact:
Tradenode Email: [email protected] Website: tradenode.io
For formal privacy requests, please include "Privacy Request" in the subject line of your message.